We want you to love our products as much as we do, but we understand that sometimes a product does not quite fit the bill.
We are happy to accept returns within 14 days of receipt so long as the goods are completely unused, in their original packaging and in fully resalable condition. We cannot accept returns/exchanges on products that have deteriorated in any way.
The shipping expenses for returning or exchanging an order must be paid and arranged by the customer, unless there is a defect with the item. Please note that the items have to be shipped directly to us and the item remains the responsibility of the customer until it reaches us, so we recommend a tracked/signed delivery method.
Please email us on firstname.lastname@example.org to arrange a return or exchange.
Free 3-working day shipping on all UK orders, which can be upgraded to a premium next day delivery for £3.95. Overseas shipping rate is £12, regardless of destination.
International shipping times: Western Europe within 2-5 working days, Eastern Europe within 3-5 working days and rest of the world within 5-7 working days.
Please note any import duties/taxes levied by a non-EU country are the responsibility of the customer.
We endeavour to ship all orders that are in stock within 1 working day, but during busy periods this could be up to 2 working days.